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Topic: Business
Number of pages / Number of words: 4 / 909
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The employees need to be empowered to make continuous improvements. Empowerment of employees and proper training will lay the ground work to build teamwork within the organization.

Reasons to improve customer service:

?X A typical supermarket customer in the Southern California region spends an average of $65 a week on groceries, so the value of that customer over a 10-year period (adjusted for inflation) is $40,600...


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Rather than discussing the problem with a store manager or clerk, 98% of dissatisfied customers simply go to a competitor's store.

?X A customer who experiences a "moment of truth," or an unpleasant incident, will tell five to seven other people about it. This negative word of mouth is obviously very damaging to a company's reputation and goodwill...


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