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Topic: Business
Number of pages / Number of words: 5 / 1341
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JetBlue does many things to establish itself as a customer friendly airline. JetBlue is the only company to offer a voucher when a flight is delayed for more than four hours for reasons other than air traffic or weather. They also give a voucher for misplaced bags, which most airlines do not do. JetBlue also has TV's built in for every seat so fliers can watch anything that they want...


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JetBlue also has TV's built in for every seat so fliers can watch anything that they want. These days, most airlines offer pretzels as the only chip. JetBlue gives the customer something different by offering tortilla chips as well as blueberry muffins.

2.Technology/Innovation-Neeleman not only wanted to attract customers, but keep them coming back as well...


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