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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 1068 |
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The effective use of technology can assist these small businesses with effective and current training strategies.
In times of reduced resources and increased competition, it is important to attract new customers and keep the old ones coming back. Deep and Sussman (1995) provide several practical techniques for achieving exceptional customer service...
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Deep and Sussman (1995) provide several practical techniques for achieving exceptional customer service. The best way to attract and retain customers is to develop a superb reputation for treating them special and as individuals. Clearly establishing a customer service vision, followed by employee orientation and training will set the stage for improved customer relations...
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