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| Topic: |
Business
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| Number of pages / Number of words: |
5 / 1134 |
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Historically, organizations who claim to be customer service focused tend to focus their efforts on the 20 percent of their consumers who contribute to 80 percent of their revenue. Throughout the years, Harrah*s has worked on redefining this theory to focus on its “low rollers†who happen to be its “heavy users...
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Historically, organizations who claim to be customer service focused tend to focus their efforts on the 20 percent of their consumers who contribute to 80 percent of their revenue. Throughout the years, Harrah*s has worked on redefining this theory to focus on its “low rollers†who happen to be its “heavy users...
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