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Topic: Business
Number of pages / Number of words: 6 / 1584
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This is resulting in the managers being stressed and underperforming. As a result reporting staff are poorly managed.

Analysing the managerial roles (Branch and Counter managers) shows that all Handy’s (1993) role-based sources of tension are present.

(Fig 4.2 below)

Fig. 4.2 ROLE BASED SOURCES OF TENSION (BASED ON HANDY 1993)

4...


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4.2 ROLE BASED SOURCES OF TENSION (BASED ON HANDY 1993)

4.1.2 Branch culture at odds with corporate culture

”The Halifax way: Delight the customer, Support each other, Do it superbly” and ideals to “promote a positive culture” (Mee and Fenton-O’Creevy, Course Reader, pg 19/20-6 &7) are at odds with a branch culture that lacks teamwork and fosters blame...


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