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Business
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Number of pages / Number of words: |
9 / 2512 |
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However, they all do not agree on how it should be implemented.
To begin, Katrina Heinz, Global Communications Chief Executive Officer, believes outsourcing some of the call centers to Ireland and India is the best plan of action to increase profitability and to become more competitive. Katrina purposely did not disclose details of this plan until the board approved it...
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However, she wants the best course of action in place to achieve this plan. Katrina believes the initial lay off of some of the current employees is a needed set back to achieve the greater goal.
Sy Rodriguez, Executive Vice President of Consumer Marketing and Sales, is mainly concerned with the affect of outsourcing the call centers overseas...
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