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Topic: Business
Number of pages / Number of words: 2 / 508
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This makes the exceptional service of the dell. Dell provides support to the AIDS fund which is far beyond the expectation of the customer moreover this is related to the society but it attracts the customer

2.3.2 Steps for the Exceptional customer service practice:

Figure 2.3.1: Exceptional service


Why exceptional customer service fails in company

? Over commitment to the customer

? Non involvement of employees

? Non clarity about goals

? Not maintaining the customer data base

? Unclear concept of service among the employee...

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2.3.1 Exceptional service: I think exceptional service is all about providing customer delight by providing the service beyond the customer expectation and customer willing to pay for it. And this exceptional service differs from customer to customer based on the their requirement, their state of mind, their knowledge about the services of company and the situation...

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General points of the essay

sean guy....customer service : EXCEPTIONAL SERVICE & ITS PRACTICE Customer Service Benchmark Customer Service customer service strategies Improving Customer Service Principle of Customer Service Tesco - Customer Service Customer Service Roles in n out customer service Poor Customer Service The Value of good customer service What constitutes good customer service and makes a company in the fast food industry indispensable? Airbus's New Support Strategy Values Customer Service automated customer service

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