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| Topic: |
Business
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| Number of pages / Number of words: |
6 / 1560 |
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It makes workers utilize their potentials and it enables them to stand behind their decisions, assume risks, participate and take actions. It is a win-win-win situation: customers benefit from employees, organization benefit from the employees and the customers, and employees benefit from higher confidence and self-esteem (Fragoso, 1999)...
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Managers need to be able to provide examples of what kind of authority the employee now has in making decisions. Will it include the ability to resolve customer complaints or determine work and vacation schedules? Alternatively, will empowerment be limited to problem-solving within the employees’ own work team and handling those issues?
Step 2: Change senior-management behavior
The biggest challenge managers have to overcome in creating an empowered work environment is learning to let go...
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General points of the essay
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Employee Empowerment
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