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| Topic: |
Business
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| Number of pages / Number of words: |
10 / 2727 |
Essay's paper body
Even flight attendants salaries were not compromised, which meant that customers would arrive onboard easyJet, to meet friendly staff smiling at all times.
One of the more distinctive characteristics of Easy Jet was its approach to customer satisfaction. CEO, Stelios Haji-Ioannou, enjoyed interacting with customers of Easy Jet...
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A few examples of this would include him working the phone lines selling tickets, replying to queries both by phone and email. The direct booking of easyJet flights through the internet or by phone was convenient for customers. As soon as the customer had paid by credit card, they received a six character booking reference number, which was the only thing required to board the plane...
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