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Topic: Business
Number of pages / Number of words: 1 / 131
Essay's paper body

This aspect of customer service is critical to the long-term profitability of a firm. Firms that develop a reputation for consistently remedying customer complaints are more likely to develop customer loyalty and, over time, may increase their market share. Conversely, firms that develop a reputation for not being willing to remedy their customers'' complaints may slowly lose many of their customers (Blodgett 31-42)...


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This aspect of customer service is critical to the long-term profitability of a firm. Firms that develop a reputation for consistently remedying customer complaints are more likely to develop customer loyalty and, over time, may increase their market share. Conversely, firms that develop a reputation for not being willing to remedy their customers'' complaints may slowly lose many of their customers (Blodgett 31-42)...


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sean guy....customer service A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. Customer Service Benchmark customer service strategies Improving Customer Service Principle of Customer Service Starbucks : Delivering Customer Service Tesco - Customer Service Customer Service Roles Customer Service Training Module customer service in n out customer service Poor Customer Service The Value of good customer service automated customer service

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