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| Topic: |
Business
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| Number of pages / Number of words: |
10 / 2768 |
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(Soosay, Hyland & Bretherton n.d.). Logistics flexibility in particular may have a direct impact on customer satisfaction according to Zhang, Vonderembse & Lim (2005). The implication for managers is that by developing a service with logistics flexibility, thereby enabling fast replenishment and rapid delivery, firms can achieve increased customer satisfaction (Zhang, Vonderembse & Lim 2005; AT Kearney 1994)...
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(Soosay, Hyland & Bretherton n.d.). Logistics flexibility in particular may have a direct impact on customer satisfaction according to Zhang, Vonderembse & Lim (2005). The implication for managers is that by developing a service with logistics flexibility, thereby enabling fast replenishment and rapid delivery, firms can achieve increased customer satisfaction (Zhang, Vonderembse & Lim 2005; AT Kearney 1994)...
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General points of the essay
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