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Topic: Business
Number of pages / Number of words: 32 / 8960
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Rust, Robert H. Smith School of Business, University of Maryland, College Park, MD

20742; phone: 301-405-4300; fax: 301-314-2831; e-mail: rrust@rhsmith.umd.edu.

Journal of Service Research, Volume 9, No. 2, November 2006 113-124

DOI: 10.1177/1094670506294666

© 2006 Sage Publications

The Path to Customer Centricity

Denish Shah

University of Connecticut

Roland T...


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Rust, Robert H. Smith School of Business, University of Maryland, College Park, MD

20742; phone: 301-405-4300; fax: 301-314-2831; e-mail: rrust@rhsmith.umd.edu.

Journal of Service Research, Volume 9, No. 2, November 2006 113-124

DOI: 10.1177/1094670506294666

© 2006 Sage Publications

The Path to Customer Centricity

Denish Shah

University of Connecticut

Roland T...


Essay fragment

General points of the essay

Case Critique: BLACK FLY BEVERAGE COMPANY INC( Richard Ivey School of Business, University of Western Ontatio Customer Centricity Customer Satisfaction for Business-to-Business Professional Services How Has The Use Of E-mail Changed Business Communications? Is Royal Mail justified in offering and promoting its direct mail services? Marketing Plan for Business Basic Phone Company Rust People Attend College Or University For Many Different Reasons People attend college or university for many different reasons (for example, new experiences, The American College and University Differences Between University And School University vs. college Mobile Phone On College Campus Mobile Phone Usage Patterns Amongst University Students: A Comparative Study Between India And Usa Privacy is becoming an important issue relating to the use and abuse of information technology. We suffer unsolicited phone calls and e-mail. We get junk mail and other communications when our names and addresses are sold, traded or ...

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