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One recent example of this occurred between an employee from the benefits department and a nursing staff member. During communication via email, the benefit employee "lined up the numbers" regarding the nurse's insurance premiums. The benefit employee assumed the nurse would understand what all the numbers represented; therefore, she did not follow-up with the nurse...

When the nurse questioned the numbers, she emailed the benefit employee with her concerns. Again the benefit employee "lined up the numbers with explanations" via another email. After this went on for several emails, the nurse went to the benefit employee personally and asked questions face-to-face. The nurse explained that she did not understand the numbers and what they represented...

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