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| Topic: |
Business
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| Number of pages / Number of words: |
5 / 1389 |
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What are the pros and cons of each of the three routing strategies?Which one would you recommend to Interbank?
We recommend the Fully blended contact center environment,because we can have a full image of the capacity of our calling centre and distribute the calls in smoother way .
Monday Tuesday Wednesday Thursday Friday
Half Hour Call Capacity Call Capacity Call Capacity Call Capacity Call Capacity Percentage of calls
Ending Required Required Required Required Required per hour
6:30 a...
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What are the pros and cons of each of the three routing strategies?Which one would you recommend to Interbank?
We recommend the Fully blended contact center environment,because we can have a full image of the capacity of our calling centre and distribute the calls in smoother way .
Monday Tuesday Wednesday Thursday Friday
Half Hour Call Capacity Call Capacity Call Capacity Call Capacity Call Capacity Percentage of calls
Ending Required Required Required Required Required per hour
6:30 a...
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