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Buy custom Best Practices Manual for New Supervisors

Essay's paper info
Topic: Business
Number of pages / Number of words: 9 / 2329
Essay's paper body

I have developed this training program in the hopes of helping new employees understand the importance of providing exceptional customer service. With this program you will be able to overcome the most common barriers that keep employees from delivering exceptional customer service.

Every customer needs to be treated with respect, courtesy and sympathy...


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You will eventually run into customers who are upset, angry, or just plain misunderstanding. These types of customers expect an even higher need of exceptional customer service. A list of some quick, simple actions you can use to defuse a challenging situation is listed below:

Stay clam

Let the customer vent

Express empathy

Focus on a solution

The best ways for each new employee to go through the training program and be able to learn at there own pace is to use programmed instruction...


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General points of the essay

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