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Buy custom Analysis of Sprint and Nextel Merger

Essay's paper info
Topic: Business
Number of pages / Number of words: 16 / 4395
Essay's paper body

Our survey confirmed that many customers left Sprint after the merger because they were dissatisfied with some aspects of the company. However, many of them remained customers because of the increase in service areas and signal strength.

Recommendations

1. Improve Customer Service

a. Track phone calls with e-mails

b...


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Track phone calls with e-mails

b. Employ more customer service representatives, especially at peak times

2. Extend coverage area

3. Strengthen wireless signals

4. Design an itemized bill with a complete explanation of fees

5. Integrate Sprint and Nextel’s separate technologies

6. Improve product quality to compete with other providers

ANALYSIS OF SPRINT AND

NEXTEL MERGER IN AUGUST 2005

INTRODUCTION

Companies around the world are beginning to discover new ways to decrease competition and gain market share through mergers...


Essay fragment

General points of the essay

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