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Biographies
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Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant [1]. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
In 1979 after a career at ITT, Crosby started the management consulting company Philip Crosby Association, Inc [1]...
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Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant [1]. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
In 1979 after a career at ITT, Crosby started the management consulting company Philip Crosby Association, Inc [1]...
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General points of the essay
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