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Topic: Business
Number of pages / Number of words: 4 / 1040
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TQM places strong focus on process measurement and controls as means of continuous improvement. In trying to understand TQM better, is it is well worth considering the relevance and meaning of the three words in its title.

Total - The responsibility for achieving Quality rests with everyone in a business no matter what his or her function...


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It recognizes the necessity to develop processes across the business, that together lead to the reliable delivery of exact, agreed customer requirements. This will achieve the most competitive cost position and a higher return on investment.

Quality - The prime task of any business is to understand the needs of the customer, then deliver the product or service at the agreed time, place and price, on every occasion...


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