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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 916 |
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“Treat staffers the way they should be treat customers. If your employees are treated with respect they will treat your customers with respect and the customers will notice it.â€
5. “Offer ‘memorable’ service.†Everything you do is for the customer. I like how the text book quotes John Timmerman, Vice President for quality and productivity, “What others call complaints, we call opportunities...
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I like how the text book quotes John Timmerman, Vice President for quality and productivity, “What others call complaints, we call opportunities.†It is taking the bad and turning it into the good.
6. “Eschew technology, except where it improves service. I like how the Ritz-Carlton holds firm on not replacing people with machine check-in kiosks...
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General points of the essay
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