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In an effort to correct their customer service, Business Week reported that the CEO of Sprint Nextel announced that their customer service will be the No. 1 priority of the company. (Ante, 2008) “Churn” will also be one of their top priorities for the company. Triangle Business Journal (2007) stated that Sprint Nextel will launch new policies to improve customer service...
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Triangle Business Journal (2007) stated that Sprint Nextel will launch new policies to improve customer service. Such policies include courtesy calls when customers activate new plans and a 30-day risk free guarantee for new customers.
Not all of Sprint Nextel’s interaction with its customers is appalling...
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