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Topic: Technology
Number of pages / Number of words: 9 / 2377
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This might seem a little simple and less likely to cause business collapse but truth is, when a company gives out multiple contacts for the customers to run to, customers would tend to get confused as to which number they should contact. Often, the numbers they contact may be unreachable, busy or just purely non-existing mobile employees...


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On the part of the company, mobile employees with too many contacts might also end up contacting persons which will bring no effect to the company’s sale, i.e. uninterested customer, wrong numbers, etc. What is worse is that for every call being put on the line, the company is paying for it. Regardless of the result, be it a prospect customer or a useless one, the company would be responsible for the airtime used...


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