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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
3 / 778 |
Essay's paper body
Feedback and evaluations help in the development and tweaking of an effective training program.
Is the company using the most effective techniques, especially with regard to training for client and customer service? What techniques changes would you recommend?
No, Whitney and Company’s current client and customer service training is lecture-based...
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This type of training is considered a traditional way of teaching to large audiences, and might be effective with auditory learners, however, but not appeal to visual and kinesthetic learners. I would recommend reinforcing the lectures with the use of other training techniques such as interactive workshops, role-playing, E-Learning and Simulation Training...
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