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Essay's paper info
Topic: Business
Number of pages / Number of words: 9 / 2413
Essay's paper body

They apply three principles for these aims: putting the customer first, continuous kaizen (improvement), and 100% participation.

Toyota has been awarded with different prizes every year worldwide and actually has ISO 9001 and ISO 14,001, about quality and environmental excellences respectively.

1- Customer Satisfaction

Customers

Toyota customers are the most important for the company and is full orientated in customer satisfaction...


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In order to provide and excellent service has been ensured that all its customers receive the best level of service and have easily access to communicate any queries. Toyota's Customer Relations Department across the world is responsible for assisting customers with their questions, concerns, and experiences and for maintaining a positive relationship...


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