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Additionally, general managers, have commonly been employed by the Cheesecake Factory for at least five years as a manager and often have five years management experience in another food service operation. Every new management hire must complete a fourteen to fifteen week training program that involves classroom and on the job instruction in "food quality and preparation, customer service, alcoholic beverage service, liquor liability avoidance, financial management and cost controls, risk management, employee relations, and the core values and culture of superior guest hospitality" (Overton, Deitchle, 9)...

Every new management hire must complete a fourteen to fifteen week training program that involves classroom and on the job instruction in "food quality and preparation, customer service, alcoholic beverage service, liquor liability avoidance, financial management and cost controls, risk management, employee relations, and the core values and culture of superior guest hospitality" (Overton, Deitchle, 9)...

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