Buy custom The Sheep, The Inept Inexpert and The Inspired Ignorant
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English
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| Number of pages / Number of words: |
2 / 473 |
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The sheep, the inept inexpert and the inspired ignorant are good representative bases of most of the callers that technical support personnel have to deal with on a daily basis.
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Techs often talk only about the worst scenarios, but most will admit that some callers are easier to deal with than others. There are three categories of unknowledgeable customers that highlight the spectrum of difficulty a technician must deal with when trying to diagnose a computer over the phone: the sheep, the inept inexpert and the inspired ignorant...
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General points of the essay
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