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| Topic: |
Technology
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| Number of pages / Number of words: |
5 / 1228 |
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VoiceXML is a technology that brings a number of useful capabilities together into the web advancement space. These capabilities can be used to build informative user experiences that allow callers to access information and transaction services through a telephone
Since its inception VXML has grown more popular with companies that handle large amounts of customer contact...
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Through almost all industries companies that utilize contact centers are changing the way that they operate customer service. They are changing their operations in order to reduce cost, increase customer satisfaction, grow revenue, and gain competitive advantage. Giving a voice to these business applications allows customers to access key information more quickly and easily, thus enabling greater profitableness for the companies that use them...
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The New Standard: VoiceXML
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