Buy custom The Customer Orientated Bureaucracy
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| Topic: |
Business
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| Number of pages / Number of words: |
9 / 2255 |
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The supermarket in question was Safeway and their company slogans were "Friendliest store in town?" and "We're happy to help." These were recognised by employees and built on the idea of customer sovereignty, however many employees expressed the form of rationality and the fact that the work had to be done a particular way and in a specific space...
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As already said above the idea that a customer can be unpredictable means that an employee has to use their own discretion to solve a problem and yet they have to do it within a specific time or else the rest of the work will not be done. For example, if the shelves are not fully replenished meaning the store may lose out on extra revenue, or a till worker taking extra time to help a customer which means a longer queue and other customers becoming dissatisfied...
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General points of the essay
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