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Essay's paper info
Topic: Book Reports
Number of pages / Number of words: 8 / 2188
Essay's paper body

By being good at it, you will likely enjoy it more.

The book sets out to teach us such valuable lessons as these by dividing customer service into seven steps:

1. The Right Attitude

2. Understand the Customer's Needs

3. Communicate Clearly

4. Reach Agreement

5. Check Understanding

6. Take Action

7...


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7. Build on Satisfaction

This basically details the components of any customer interaction chronologically. Upon mastering each step, it is only natural to move on to the next. The book closes with several topics in "Advanced Customer Service Skills." It covers such areas as: How to handle an unhappy customer, Selling skills, Telephone skills, and How to avoid stress and burnout...


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