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| Topic: |
Business
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| Number of pages / Number of words: |
5 / 1265 |
Essay's paper body
(GE, 2008)
Total Quality Management
GE HFS has instituted a set of management practices throughout the organization, geared to ensure the organization meets or exceeds customer requirements. Along with the use of the Six Sigma methologies - which places a strong focus on process DMAIC approach - Define, Measure, Analyze, Improve and Control...
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These are steps in the quality process that look at a process or sub-set or business processes and define, collect data for measures against what is critical to customers – CTQ, from there the data is analyzed to see which factors affect the result, and they make improvements and finally put measures and indicators in place to ensure the long term process remains in control...
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'Total Quality Management
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