Buy custom Southwest Airlines
Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
4 / 1049 |
Essay's paper body
Their values chain leads to their primary activities of servicing the customer. The philosophies of management were translated down the chain and engrained in their employees at every level. Which resulted in doing small things such as catering to business passenger flight times, to reliability and dependability...
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Southwest gained many repeat customers from these activities and built a reputation. Human resources are also evident as the case discusses Southwest’s close relationship with its employees and close work with labour unions. These paid off as they had the lowest strike rate and were usually able to easily renew contracts and work with employees...
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General points of the essay
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