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Customer satisfaction is based on and influenced by a multitude of factors. While some of these factors are impossible to control (weather, accidents etc), most factors are indeed a direct function of the management's and the employee's abilities and performance. Every customer has a unique set of expectations...
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Customer satisfaction is based on and influenced by a multitude of factors. While some of these factors are impossible to control (weather, accidents etc), most factors are indeed a direct function of the management's and the employee's abilities and performance. Every customer has a unique set of expectations...
Essay fragment
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