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length and strength of customer relationships, innovative solutions provided, demonstrated understanding of clients' business issues, how well we identified customer requirements)· % of proposals turned into sales· % of contracts approved by customers the first time· # of contract revisions· % of modified contractsCustomer Satisfaction Measures· Customer satisfaction ratings· # of customer complaints/total # of customers· # of customers terminated· % of customers satisfied with salesperson responsiveness, quality, consultative/proactive approach, availability, longevity, etc...
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length and strength of customer relationships, innovative solutions provided, demonstrated understanding of clients' business issues, how well we identified customer requirements)· % of proposals turned into sales· % of contracts approved by customers the first time· # of contract revisions· % of modified contractsCustomer Satisfaction Measures· Customer satisfaction ratings· # of customer complaints/total # of customers· # of customers terminated· % of customers satisfied with salesperson responsiveness, quality, consultative/proactive approach, availability, longevity, etc...
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Customer Satisfaction Survey
2. Strategic Quality Management and Customer Satisfaction Paper
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
CUSTOMER SATISFACTION SURVEY:
Customer Acquisition And Keeping Customers In Today’S Volatile Market
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Market Research - Satisfaction with cars (Indian Customers)
Sales Force Effectiveness-Measures
Understanding And Fostering Relationships With Customers
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