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Topic: Technology
Number of pages / Number of words: 8 / 2204
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As IT departments grew in importance IT professionals and executives discussed the ROI of IT in terms of the “financial’ benefits. But over time it has become clearer that the “non-financial” benefits of IT investments also contribute to ROI. Cost reductions and revenue increases are clear cut examples of the financial benefits that contribute to ROI, while improved customer satisfaction, better information and improved cycle-time are examples of the non-financial benefits of IT...


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With this understanding we can take the position that IT only offers realizable ROI to the extant for which management can create an environment for this goal to be achieved. Ideally the best environment to create this is by creating a technologic infrastructure that functions under the premise that IT is a complex adaptive system and not an unchanging set of rules and laws...


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