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| Topic: |
Business
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| Number of pages / Number of words: |
9 / 2338 |
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8, p. 2).â€
Upper level management is not listening to the problems in order to offer effective solutions which hinder progress and communication and leads to the wrong diagnosis. An important part of the communication process between management and employees is the art of listening. By actively listening, management could understand their employees and the problems could be resolved which would thwart the need for additional solutions that may become costly...
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An important part of the communication process between management and employees is the art of listening. By actively listening, management could understand their employees and the problems could be resolved which would thwart the need for additional solutions that may become costly. “Interpersonal intelligence entails understanding the causes and predictors of behavior, developing insights into the motives and causes that underlie the behavior of others, seeing patterns or trends in others’ behavior, and using this information to predict and prepare for how others will respond to critical situations (Dreher & Dougherty, 2001, Chp...
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