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| Topic: |
Psychology
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| Number of pages / Number of words: |
4 / 909 |
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Later, the customer was able to order a CD-ROM from Apple, which arrived in several weeks but had no problem getting his work out during this period.
CRITERIA
The rational model assumes the solution with the highest sum should be selected as the optimal decision. The identified criteria (7); customer satisfaction, operability, reliability, minimal interruption of his business cycle, quality service, the application of Hi-tech solutions to Hi-tech problems, compliance with company protocols...
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Seven criteria have been identified, each given an equal weight of 1 point for succeeding and, ? (minus) 1 point for failing. Alternative 1 (leaving the client high and dry waiting for a CD-ROM) presented as 6x -1= -6 +1 (+1 for compliance with my supervisors decision) produced a net result of -5. Computing the optimal decision (Bazerman, Max H...
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General points of the essay
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