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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 998 |
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The customer internally causes an emotional impact. Employees have to know how to react in different emotional situations. They have to remember to try and satisfy the customer needs. When customers call some are angry at the doctor, some are angry about getting a bill and some will tell you they are angry but not sure who they are angry...
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Customer's demands can be internally exhausting for employees as well. Sometimes problems arise that require a great deal of critical thinking and may consume most of the work day. These problems are not always profitable to the company if you look at the man hours spent, but they are profitable in customer service...
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