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| Topic: |
Psychology
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| Number of pages / Number of words: |
6 / 1428 |
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Each employee keeps a Ritz-Carlton Service Value Card. The Service Value Card lists a number of service values that the Ritz-Carlton lives by, and the hotel manager picks one service value for the day that is read during the morning line up. The motivational strategy that is used does not cost anything, but simply a reinforcement to remind employees that the Ritz-Carlton would not be as successful without its motivated employees...
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Employees are even encouraged to bring suggestions to the table during morning line-ups. The Ritz-Carlton does not discourage brainstorming, because it is where good ideas come from. Some ideas are even shared by the manager during the morning line-up to keep all employees informed about the current events in the hotel...
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