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Topic: Miscellaneous
Number of pages / Number of words: 4 / 933
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E. 2003 Business communication 4th edition P12

5.0 Channels in the Organization

The communication??s channels in organization take two forms: formal and informal. Official information among workers typically flows through formal channels in three directions: downward, upward and horizontally.

Figure 3: communication chain

The diagram above shows that messages flowing from upper organizational levels to lower ones constitute downward communication...


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(Rosenblatt, Cheatham & Watt 1992) Usually communication from higher to lower of an organization occurs through a variety of written, face to face and electronic channels. Communication sent from lower to higher levels of an organization constitutes upward communication. (ibid) Like downward communication, the manager sent feedback suggestions to CEO through orally or via electronic media, some commonly used written channels...


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