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Business
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| Number of pages / Number of words: |
10 / 2745 |
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This is due to the fact that engineers' power (it is, according to French and Raven's 1959 definition, both a legitimate and expert power) was largely legitimated by their knowledge, and that losing the exclusive exercise of it actually weakened their legitimacy both as professionals and managers.
Indeed, engineers' managerial dimension was also weakened (although officially reinforced) by the fact that TQM and team working usually comes along with the "concept of horizontal surveillance among the individual team members" (Wilson, 1995, p...
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Furthermore, TQM procedures and "Job Redesign" measures (acquiring a part of engineers' knowledge) also provide them the power to check their own work individually and therefore change then vertical control process by making them more independent of engineers. The programme "Partner Coaching" is also a good example of how TQM procedures may lead to a normalisation and therefore to the controllability of individuals, as Wilson demonstrate: "The techniques of ?strengthening' a corporate culture become the preventives of contamination of employees by rival values and the alignment of employee purpose with the normative framework laid down by the "cultural engineers" of the organization...
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