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Book Reports
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| Number of pages / Number of words: |
6 / 1649 |
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During the eighties, quality improvement had yet again changed names and was referred to as Total Quality Management (TQM).
Hick (1998) also explains that the continuous improvement process should "be driven from the top, but implemented from the bottom" (p.2). Next customer focus, which involves the identification of who the customers are...
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Next customer focus, which involves the identification of who the customers are. When companies consider process improvements, they must know the people who will be using their products or services. Hick (1998) explains, "the starting point for quality improvement is to determine the customer needs" (p...
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