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Essay's paper info
Topic: History
Number of pages / Number of words: 8 / 1977
Essay's paper body

Customers are able to interact with helpful customer service agents via telephone every minute of the day. Each agent is required to receive over seventy hours of technology and communication training. Specialty shoppers, those service agents with product specific training, can help customers with intimate sizing questions, gift suggestions and wardrobe coordination...


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In addition, emails from consumers receive personal responses from trained individuals. Without question, customer service stands out as a key ingredient in the success of Land’s End.

Truly, while the company focuses on supporting patrons after the purchase of their products, Land’s End also places value on the transfer of their products from the warehouse to the individual...


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