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Topic: Business
Number of pages / Number of words: 5 / 1291
Essay's paper body

Total quality not only delivers a suitable and durable product but delights the customer by going beyond his or her simple satisfaction. Total quality also then includes the other stakeholders such as company shareholders who expect a quality return on their investment and the employees who appreciate a quality of life...


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Total quality, then, has the three dimensions of customer, shareholder and employee to address. Within these dimensions, Total Quality defines the Who with a required conviction of management, employees and business partners. And, to ensure the effectiveness, it requires continuous reinforcement. Total Quality then defines the What with logic including planning, organization, direction, control and assurance...


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