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Topic: Business
Number of pages / Number of words: 9 / 2422
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The main change focuses on creating a more satisfied customer by cutting down on queues, which will mean more staff working on the tills, in order to do this. Staff working in other departments would have to be called to the tills when ever the stores get busy, leaving their department behind. Also customers will also have their bags packed for them...


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Also customers will also have their bags packed for them.

‘Stox stores has, for many decades, operated within a managerial style best described as hierarchical, paternalistic and authoritarian with a proud history of guaranteeing ‘jobs for life’.

D Malina and P Brook

As quoted above, Stox stores were proud of ‘guaranteeing jobs for life’, but since the sudden change this slogan has not really lived up to its motto as numerous amount of employees had been dropped including personnel managers and training staff, leaving behind district managers to transact the duties and responsibilities for the expansion if the stores...


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