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Topic: Business
Number of pages / Number of words: 2 / 401
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Mary Bourland

March 19, 2005

1. The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees. I do think that this is a good way to improve service quality; however, I am not sure that it is the best way...


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Mary Bourland

March 19, 2005

1. The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees. I do think that this is a good way to improve service quality; however, I am not sure that it is the best way...


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General points of the essay

2. Strategic Quality Management and Customer Satisfaction Paper An evaluation of an alternative approach to quality control or assurance and the effects it could have on the functions of the Hank Kolb, director of quality assurance How would International Financial Reporting Standards affect the quality of Canadian accounting information? Paul Chessler, Director, Quality Assurance Quality Parts Case Study Quality assurance Service Quality at the Ritz-Carlton Hotel Company Case Study on Total Quality Management Hampton Inn Service Guarantee Quality Assurance in the Construction Industry Case Study: What can be done about data quality? Introduction To Quality Assurance No Child Left Behind Quality Assurance Program Software Quality Assurance

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