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| Topic: |
Business
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| Number of pages / Number of words: |
11 / 2884 |
Essay's paper body
Buyer should see to it that quality service is delivered to its clients. For call centers outsourcing, linguistic features such as accents, word use and phrase used may be a problem, thus resulting to lower quality of service if call agents are having difficulty to understand the client.
3. Higher staff turnover...
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Higher staff turnover. As staff is trained and company skills are transferred, growing number of employees leave.
4. Loss of control as to the hiring of qualified people to handle your product. There are unreliable suppliers who would opt for higher profit, thus hiring or replacing qualified people with less qualified due to cost reduction...
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General points of the essay
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"Identify the causes of turnover in call centers".
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Outline some of the technological developments responsible for what some call the information society. Explain what is meant by the phrase, and discuss the arguments about whether such a society can be said to exist.
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