Buy custom gap analysis: Global Communication
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| Topic: |
Business
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| Number of pages / Number of words: |
8 / 2213 |
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To decrease operating costs, the company is proposing to relocating some of the technical call centers to India and Ireland reducing call handling costs by 40%, and supporting their vision of being an international corporation.
When Global Communications' senior executive team met to consider the possibilities of returning to profitability, they did not include a key stakeholder, Technologies Workers Union, in their discussions...
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Having the union involved would have given the executive management team a broader perspective of values (De Janasz & Dowd, 2002, p. 2) before coming to a recommendation to solve their problem. To remedy this oversight, Global Communications can now attempt to negotiate with Technologies Workers Union in order to turn this into a win-win situation where both parties are pleased with the decisions...
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