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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 941 |
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The staff have a reasonable knowledge of products but the performance gap is that they have no knowledge or competency in using the new order taking system, in the same manner staff can communicate effectively with the customer but do not know how to use selling and customer service skills such as up-selling or dispute resolution...
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The ordering system is designed to make the pizza making process more efficient and the time it takes between ordering the product and receiving it less time consuming for the customer meeting the goal of fast delivery. If the system is not learnt it could lead to errors in orders and loss of profit as well as unsatisfied customers...
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General points of the essay
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