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| Topic: |
Business
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| Number of pages / Number of words: |
11 / 2972 |
Essay's paper body
Not surprisingly, the report focused on "service". To begin with, the researcher reported, Nordstrom's sales associates were outstanding friendly, outgoing, caring people who clearly impressed their customer's as knowing their merchandise inside and out, not just what was in stock in their department, but what was available throughout the store...
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Sales people were often heard to ask for customers' home phone numbers so they could call them as soon as something additional came in. Sometimes, long after a customer had left the department, a sales associate would still be looking for related items; and, on finding something, would page the recent customer, just in case he or she was still in the store and might want to come back...
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