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Topic: Business
Number of pages / Number of words: 10 / 2611
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Narrow questions are on a specific topic or subject matter and focus more on facts than emotions. This type of questioning can allow the learning team leader to gain a better understanding of the reasoning, emotions, and facts behind the conflict.

After the learning team leader collects all the facts what happens next? Once the leader is finished collecting the facts, they can begin to summarize and piece it all together (Engleberg et al...


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lists the following four (4) principles involved in the negotiation process:

1. Separate the people from the problem.

2. Focus on group interests, not positions.

3. Generate a variety of possible solutions for mutual gain.

4. Insist on objective criteria for choosing a solution.

At the end of negations, everyone involved in the conflict should have a chance to express their ideas and opinions...


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