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Essay's paper info
Topic: Business
Number of pages / Number of words: 8 / 1982
Essay's paper body

Nearly three-quarters of customers

say they will return if complaints are resolved quickly,

according to a study by Stone, 1999*.

Call centers spend millions of dollars on technical and soft

skills training annually. They also face challenges in recruiting

and retaining high-quality call center representatives in

this highly competitive field...


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They also face challenges in recruiting

and retaining high-quality call center representatives in

this highly competitive field. Over the past few years,

the call center industry has grown dramatically. For many

consumer-oriented businesses, it has become one of the

primary channels for customer service activities...


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